Returns Policy
Should you have any queries please call me on 07932027684 OR email me direct at either of the following email addresses:- hanif@eclipseallsports.co.uk OR info@eclipseallsports.co.uk
We guarantee your total satisfaction. All of our products come with a 14 day money back guarantee. This is providing that the item has not been used and is returned as new, in its original packaging and excludes any postal costs incurred, which are your responsibility.
If you are returning the goods because you believe them to be damaged or faulty, please note that we will first inspect the goods and check carefully against all the claims made. Faults caused by accident, neglect, misuse or every day wear and tear will not be applicable. In some instances, our inspection may include a consultation with the manufacturer. If we agree that the goods are indeed damaged or faulty we will replace the item or refund your card. Return postage costs will also be refunded, up to a maximum of £10.00, if a receipt of postage is included. We recommend returning your goods by recorded delivery. We are unable to refund the cost of Special Delivery.
If you have ordered the wrong size or colour, or wish to return goods for any reason other than that they are damaged or faulty, then you must also do so within 14 days of receipt. If you would like an exchange, please re-order the item you require online and we will give you a full refund (less postage) upon receipt of your return. If an exchange is not required, we will give you a full refund (less postage) upon receipt of your return, provided that the goods are returned as new, in their original packaging. Liability for postage costs back to us will be with the customer unless your goods are damaged, faulty or there was an error on our part.
Shipping & Delivery
Deliveries to UK Mainland addresses will be dispatched within 1-2 working days and shipment will usually take 1-2 days more, so after placing your order, it will normally take between 2 and 4 working days to receive your goods. If you have ordered a cricket bat with the “knocking-in" service, please allow an extra 10-14 working days for dispatch, especially during peak season.
European delivery will normally take 5-7 working days to arrive, without knocking in.
Orders between £0.99 and £99 will cost £7 standard postal charge, to Uk mainland only. If your order value is £100 or more, delivery will be free. Within the UK mainland
For orders outside of the UK mainland, we offer a ship by weight service, meaning your shipping cost will be calculated at checkout based purely on the total weight of the products ordered. A few examples are as follows:
Cricket Bat to USA: £35
Cricket Bat to Europe: £20
Cricket Bat to Australia/New Zealand: £35
All deliveries will require a signature on receipt. Our couriers will only make two attempts at delivery, so please make sure someone is there to sign for it. If you are unlikely to be at home on the date of delivery, we recommend that you provide a work address or next door neighbour’s address at checkout. If no one is at the delivery address when our courier tries to deliver your order, the courier will leave notification of an attempted delivery. The note will specify if you need to collect the parcel in person from your local postal collection office, contact the courier to arrange an alternative delivery date, or if they will attempt delivery the following day. Please note, in some cases, these may lead to a surcharge which the customer may be asked to pay.
Privacy Policy
Your right to privacy is important to Eclipse all sports Ltd. Please read the following privacy policy to understand how we use and protect the information that you provide us.
When you register or order products or services on www.eclipseallsports.co.uk, you will be asked to provide certain information about yourself, including your name, contact details and credit or debit card information. We will not store any of your credit or debit card details.
We may also collect information about your usage of our website as well as information about you from any written feedback that you send us. Your information will ensure that you have access to all parts of our website, and will allow us to supply the goods or services that you have requested. It will also enable us to bill and contact you when necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
We may e-mail existing customers from time to time with new product news, promotions and offers, but you will always be given the opportunity to unsubscribe to prevent receiving unwanted e-mail. We promise not to sell or divulge your information to any direct mail or other mailing list companies. Data collected by this site is used to:
a. Fulfil and deliver customer orders.
b. Process credit & debit card payments.
c. Administer and enhance the site and service.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will never share, sell or distribute any of the information you provide to us without your consent.
We comply with the United Kingdom Data Protection Act 1998. This data privacy policy forms part of the terms of use of this website and is governed by and construed in accordance with the laws of England and Wales. You agree to submit any dispute arising out of your use of this website to the exclusive jurisdiction of the English Courts